TheLetterTwo.com - Latest Comments

Re: #OccupyInternet: How SOPA Threatens To Undermine Congress’ Ability To Lead & Your Freedom

Tom Peracchio — Wed, 18 Jan 2012 01:14:38 -0000

You keep calling it the "Stop Online Privacy Act" Congress is trying to stop PIRACY not PRIVACY. SOPA is an acronym for Stop Online Piracy Act.

Re: Path Discovers Its Way To Being Useful With 2.0, But Could It Be Social Media Overload?

tacanderson — Wed, 04 Jan 2012 12:57:03 -0000

I think of Path as a layer on top of Facebook. I actually see a lot of services becoming "upstream" private or niche social networks with the big guys being "downstream" social networks soaking up all the data. Private pre-party vs. public party. I wrote about it last week. http://www.newcommbiz.com/what...

I don't think Path's interested in selling but Facebook will make a play for them if they haven't. Path's founder was one of the early guys at Facebook.

Re: Path Discovers Its Way To Being Useful With 2.0, But Could It Be Social Media Overload?

Ken Yeung — Wed, 04 Jan 2012 12:12:19 -0000

tacanderson Are you suggesting that Facebook could buy Path and make it an "option" for people to have their own private social network? I'm not sure it augments it, but definitely will not replace it. For many business professionals, they go to Facebook to interact with a host of audiences. While first they joined to be connected to family, then friends, then colleagues, and eventually vendors, clients and other stakeholders, their Facebook pages soon become something of a melting pot - there's no way to make it private. Path has probably seen and recognized it (at least I hope so) and therefore made the effort to have 2.0 be that "happy place" where users can go and reclaim their "privacy" when sharing photos and thoughts with their 150 closest friends who they appreciate feedback from.

Path definitely has an intimate feel to it and I think it'll stay that way for quite some time...will posting to Path lead to a reduction in the postings on Facebook? I doubt that because you're going to be able to share content to both and want maximized exposure...wider audience means more "likes", emoticons, and comments. Apparently that's a win...

Re: Path Discovers Its Way To Being Useful With 2.0, But Could It Be Social Media Overload?

Ken Yeung — Wed, 04 Jan 2012 12:08:07 -0000

Thanks @88af90eb9fc7824d1bd1e5d587868e43 for the comment and I agree with you that Path has a real chance at becoming something similar to Instagram. Funny you bring that up because in looking at Path's Crunchbase profile, they see their competitors as Instagram and PicPlz. Most people, with respect to Path, are probably going to be posting photos to their stream anyways - great opportunity for them to make more filters (and make them available on Android devices).

And the user experience is definitely superior to Facebook, in all respects, both from a design and mobile standpoint. I think people will post more "personal" stuff on Path and other private social networks instead of Facebook moving forward. Well, that is, IF Path moves forward in the mainstream and becomes a force to be reckoned with.

Re: Path Discovers Its Way To Being Useful With 2.0, But Could It Be Social Media Overload?

@shanebarnhill — Wed, 04 Jan 2012 10:16:35 -0000

Ken,

I like your thoughts on Path's potential for monetization. I've been wondering how they can monetize beyond photo filters.

The other thing I'll say about Path is that it has a real chance at becoming a primary "upstream" app for a lot of people -- similar to Instagram -- thereby relegating Facebook, Twitter and other services to "downstream" destinations for data. The user experience is far superior, which has led me to spend less time in Facebook, for example.

Shane

Re: Path Discovers Its Way To Being Useful With 2.0, But Could It Be Social Media Overload?

tacanderson — Wed, 04 Jan 2012 04:06:36 -0000

I'm finding that Path actually augments Facebook, not replaces it. Path does for Facebook what circles were supposed to do for Google+. If anything I think it helps make Facebook more useful because I can post Path updates to Facebook, or not. I still get the intimate feel of Path but still have the reach of Facebook when I want.

Re: Delicious Revamps Social Bookmarking, But It All Stacks Up To Confusion & Summations

Teri Pittman — Thu, 22 Dec 2011 20:35:01 -0000

You might want to revisit this post. They seem to have worked out the bugs. It's functioning well now. I don't know if those APIs are still broken, but that's not something I used. I'm happy to have it working again as I've not been impressed by the alternatives.

Re: End Business As Usual: It’s Not Enough To Have Customers. It’s Another To KNOW Them.

Dannymiletic — Thu, 15 Dec 2011 14:48:49 -0000

I just read this book & if you want to understand how digital is changing the way products are marketed this is the book to read. You may also like David Scott's The New Rules of Marketing & PR, it is similar in scope but provides detailed understanding on building mktg & pr plans through blogs, social networks, video, email etc.

Re: Virgin America Takes A PR Tumble, But Its Customer Service History Will Pick It Back Up

Fewsaw — Thu, 08 Dec 2011 16:08:40 -0000

Over a MONTH after your blog, I am having the same experience - unable to use the website for seat selection for a flight in the next few days - and on hold for 45+ minutes listening to awful electronic "music." I like new planes and cheap fares as much as anyone, but it will be a long time before I fly Virgin again!

Re: Google+ Rolls Out Brand Pages, But While It Has Potential, It Lacks Interest

custom logo design — Tue, 22 Nov 2011 02:53:50 -0000

Very comprehensive and useful articles you have shared and being a
newbie in google+ it is very helpful for me to learn and to understand
the basics of google +, i now the social media popularity is very important nowadays for all websites to get good ranking.

Re: Virgin America Takes A PR Tumble, But Its Customer Service History Will Pick It Back Up

Retired_from_SPOnaj — Mon, 07 Nov 2011 13:00:00 -0000

Hey Ken,

I suppose that whether VA will be viewed as just having gone through a bump or suffer a permanent loss of goodwill depends on how long it takes them to get straightened out. The reason that I am (note the continuing present tense) a VA fan is because they deliver consistently great service between the city pairs that I fly at a great price. Their cabin service is perfectly tuned to what I want, although their inflight TV service is still a bit spotty. Up until now, their online reservation system has been great if you were an Elevate member. However, if I continue to be unable to book a ticket or manage my reservations unless I remember to copy down my confirmation number (we're now entering the second week of this), inevitably I am going to have to fly another airline. Will I take the time to keep checking VA's website to see if they are up and ready to sell me a ticket? Perhaps until the end of November, but if they haven't solved this by then, I may lose interest and reach the conclusion that they are not a serious business operation..

Re: Cake Health Aims To Prove Healthcare Costs Can Be Managed & Simplified

keane — Sun, 06 Nov 2011 23:35:54 -0000

Mmm... cake.

Re: Virgin America Takes A PR Tumble, But Its Customer Service History Will Pick It Back Up

Ken Yeung — Sun, 06 Nov 2011 14:05:53 -0000

Hi Retired_from_SPOnaj:

Thanks for your comments and it's really unfortunate that it took you a week just to get through to Virgin America's reservation center. I agree with you that the fact that their reservation system issue has progressed to a significant snafu. In my opinion, the issues that VA had with integration of this new reservation platform is just one of those things that "can happen" foreseen or unforeseen. However, how they handled it to compensate for this downtime is critical and I tend to agree with your statement that VA needs to be more open to offering transparent updates instead of claiming it's a "temporary" problem.

Nevertheless, what I had hoped to convey through this post was that IN THE FUTURE, after all of these issues had been resolved, would people cling to the idea that Virgin America is bad? Sure they've now experienced a "Virgin America Fail" study, but in my opinion, I feel that VA's customer service in the past and in the future will help avoid it being perceived as one of the legacy carriers who just don't care.

Re: Virgin America Takes A PR Tumble, But Its Customer Service History Will Pick It Back Up

Retired_from_SPOnaj — Sun, 06 Nov 2011 13:24:19 -0000

After a week of trying, I just got through to Virgin America's telephone reservation center (now run by Xerox, according to ads that have been pulled). I was advised that both their website and the telephone call center reservation systems are down and they don't know when they will be back up. I was advised to call back in "three or four hours" (with three hour wait times, perhaps I should make the call now) and "maybe it will be back up."

This has been going on for a week, and is a significant snafu. Judging from their website, Virgin clearly didn't anticipate this and needs to update their website to honestly address what is happening instead of keeping on last weekend's apologies and pretending that this is just a "temporary" problem.

Re: Tips For Building A Mobile App & Why You Want To Have One

Mobile Apps Development — Wed, 02 Nov 2011 06:14:09 -0000

Thanks for taking the time to discuss this; It is extremely helpful for me.

Re: Tips For Building A Mobile App & Why You Want To Have One

Mathew Panikassery — Thu, 29 Sep 2011 04:50:31 -0000

If you are not technical, you may please visit http://www.mobileappsplanet.co... where you can easily create your own mobile apps. And the pricing is really cool, you can even go for monthly subscription model.

Re: Social Media Analytics Demystified: Are You Looking At The Big Picture?

original hermes — Wed, 14 Sep 2011 01:27:41 -0000

The importance of accessories in fashion is well known so no wonder jewelry/accessory designers are highly appreciated for their work.

Re: Set Your Social Media Marketing Ablaze With Wildfire Interactive’s Promotion Suite

Wildfire — Mon, 12 Sep 2011 14:26:21 -0000

Thanks so much for covering the suite, Ken! We really appreciate your support!

Re: The Disrupt Revolution Is Upon Us & The Internet Will Never Be The Same Again

Mike Bosch — Mon, 12 Sep 2011 08:37:58 -0000

Great post.

Re: Introspective: Three Years Later, Back On Steady Ground, And I’m Still Here

Ricky Yean — Wed, 07 Sep 2011 19:17:04 -0000

Awesome, Ken! Great to see the growth and new opportunities!

Re: Introspective: Three Years Later, Back On Steady Ground, And I’m Still Here

Alexa Lee — Tue, 06 Sep 2011 16:34:25 -0000

Congrats, Ken. Keep up the good work. Inspiring and humbling!

Re: Introspective: Three Years Later, Back On Steady Ground, And I’m Still Here

Ken Yeung — Mon, 05 Sep 2011 20:55:02 -0000

Thanks Francine - appreciate the feedback!

Re: Introspective: Three Years Later, Back On Steady Ground, And I’m Still Here

hardaway — Mon, 05 Sep 2011 18:14:53 -0000

Keep doing this. It is a wonderful way to ground yourself. I guess I met you just as you moved to SF, or maybe even before. It seems as if I always ran into you at events. And about health care, it's a fascinating space to be in right now, which is why I've reconnected to it in such a big way.

Re: Introspective: Three Years Later, Back On Steady Ground, And I’m Still Here

Ken Yeung — Mon, 05 Sep 2011 16:26:14 -0000

Thanks Irene!

Re: Introspective: Three Years Later, Back On Steady Ground, And I’m Still Here

Irene Koehler — Mon, 05 Sep 2011 16:23:24 -0000

Congratulations on the exciting new job, Ken. I hope your future is filled with great success, lots of fun and fewer conversations with law enforcement.